Talk to the people who build them
No call centre and no ticket queue. You reach the shop in Mississauga that assembles, tests and repairs every unit.
Mon–Fri, 9–5 Eastern
Best for setup questions mid-match, or working out what a club needs before ordering. We can usually sort it in one call.
Best for warranty claims, order changes and anything needing photos or a serial number. Replies within one business day.
Falconer Systems Inc.
12 Falconer Drive, Unit 3
Mississauga, ON, Canada
Contact us for a return authorization before shipping anything back — unauthorized returns can't be processed.
Tell us what timer you have and what you're trying to do. The more specific, the faster we can help — model, what the screen shows, and what you expected instead.
Running an event this week? Call instead — we'll pick up.